Refund policy

For a luxury brand like Manju Tomar, your Return and Refund policy needs to be firm (to protect your margins on made-to-order items) but professional enough to maintain trust.

Since your items are high-value and often made-to-order, a "Return for Store Credit/Exchange" policy is usually safer than cash refunds.

Here is a comprehensive, SEO-friendly policy you can copy and paste:

Return & Refund Policy

At Manju Tomar, we take immense pride in our artisanal craftsmanship and the quality of our garments. Since most of our pieces are Made-to-Order or involve intricate hand-embroidery, we follow a carefully structured return and exchange policy.

1. Eligibility for Returns & Exchanges

We offer exchanges or store credit if a request is raised within 48 hours of delivery. To be eligible:

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.

  • All original tags, packaging, and branding material must be intact.

  • Non-Returnable Items: Custom-sized garments, altered pieces, and items purchased during a Sale are not eligible for return or exchange.

2. The Process

  1. Request: Email us at [Your Email Address] or WhatsApp us at [Your Phone Number] with your Order ID and photos of the product.

  2. Approval: Once our team approves the request, we will initiate a reverse pickup (subject to serviceability) or provide instructions for you to ship the item back to our studio.

  3. Inspection: Upon receiving the garment, it undergoes a quality check. If it passes, we will proceed with the exchange or store credit.

3. Refunds

  • We do not offer cash refunds. * If a return is accepted, you will receive Store Credit (via a Gift Card) valid for 6 months, which can be used for any future purchase on our website.

  • In the rare event of a manufacturing defect or a wrong item sent, we will offer a full refund or a free replacement after a thorough investigation.

4. Cancellations

  • Orders can only be cancelled within 24 hours of placement, as the hand-crafting process begins shortly after.

  • Once an order is processed or shipped, it cannot be cancelled.

5. Alterations

We want you to have the perfect fit. If you have minor sizing issues, we offer one-time free alterations. The shipping cost for sending the garment to our studio for alteration will be borne by the customer, while we will ship it back to you for free.