Shipping policy

At Manju Tomar, we are committed to delivering our hand-crafted luxury pieces to you in perfect condition and as quickly as possible. Please review our shipping guidelines below.

1. Processing & Handling Time (Made-to-Order)

Since each garment is meticulously hand-finished and often made-to-order, our processing times are as follows:

  • Standard Orders: Dispatched within 12–18 business days.

  • Ready-to-Ship: Dispatched within 2–3 business days.

  • Note: Processing times may vary during peak seasons or for heavy hand-embroidery pieces. We will notify you immediately if there is a delay.

2. Shipping Charges

  • Domestic (India): We offer Free Standard Shipping on all orders across India.

  • International: Shipping charges are calculated at checkout based on the weight and destination of the package.

3. Estimated Delivery Timelines

Once your order is dispatched, the estimated transit time is:

  • Metro Cities: 3–5 business days.

  • Rest of India: 5–7 business days.

  • International Orders: 10–15 business days (depending on customs clearance).

4. Order Tracking

As soon as your order leaves our studio, you will receive a confirmation email and WhatsApp message with a Tracking Link. You can monitor your shipment’s progress in real-time.

5. Customs, Duties, and Taxes

  • For India: All prices are inclusive of GST. No additional taxes are charged at delivery.

  • International Orders: Any import duties, customs fees, or local taxes levied by the destination country are the sole responsibility of the customer. These are usually collected by the courier partner at the time of delivery.

6. Damaged or Lost Packages

  • We ship all high-value orders through reputed partners like BlueDart, Delhivery, and DHL to ensure safety.

  • If your package arrives tampered with or damaged, please do not accept the delivery and contact us immediately at [Your Email] or +91 8920885887.

  • Please film an unboxing video to help us process any claims regarding missing or damaged items.

7. Address Changes

We can only update your shipping address if the order has not yet been dispatched. Please contact our support team within 24 hours of placing your order for any changes.